Email, WhatsApp, web chat
Write the way you like. Every message joins the same case with one SC number, so you never repeat yourself.
Email, WhatsApp and web chat land in one desk. Agents on shift pick them up in seconds, Marvis checks your devices, and every SLA is tracked live until the case is closed.
Example figures, to show what the support team sees.
Built for hotels, campuses and offices running Wevetel networks, where a down access point is felt by guests within minutes.
Write the way you like. Every message joins the same case with one SC number, so you never repeat yourself.
Reads your site history and runs live device checks while the agent replies. Every change still needs the agent's approval.
Response and resolve clocks run from the moment you write. Orange at 80%, red when breached, paused only while we wait on you.
A weekly roster covers day and night. Cases go only to agents on shift, and pass to the next shift if you're still waiting.
Config changes are backed up first, checked after, and rolled back on their own if the device doesn't come back healthy.
Every view, reply and change is logged under our ISO/IEC 27001 controls, with cases kept 7 years.
You get your case number with our first reply.
The same agent keeps your case while they're on duty.
Marvis checks devices; an engineer visits when needed.
Resolved on your confirmation or the signed service report.
Write to us and an agent on shift picks it up. You get your case number with our first reply.
Write to support@wevetel.com with your company, the site, and what happened. You get your case number with our first reply, and an agent on shift takes it from there.
A customer portal with sign-in is coming soon.
Email support@wevetel.com